October 16, 2008
San Marcos Glass
Twin Oaks Valley Road
San Marcos, California
To the great team at San Marcos Glass
I visited your business yesterday for the second time in the last few months. This return visit was another great experience. There is something about your operation at San Marcos that is just great and it is an easy thing to quickly discover…it is the PEOPLE…and they all have the same attitude…positive and helpful.
I am 81 years young and am proud of my Marine Corps service to our country which I love so much. My wonderful experience with your business is not about a piece of glass…it is about being lucky enough to step through your door and witness the very things that motivated me to serve our country is all about…dedicated people who are…honest, helpful, totally professional, with a great work ethic and driven to deliver their product with pride and confidence. I believe these traits are the true basis of what it is to be an American and because I sense this is what you folks are all about…is why I drop you this note of respect.
A final thought…at my age you do not make a lot of new friends…kind of like the fact that when I walk through your door I feel right at home!
Know these are tough times with the economy being what it is…hope the future is good to all of you!!!!!!!!!
Major General USMC (ret).
It is such a relief when a company backs up their workmanship. And even when it may not have been their problem. The company could have easily told me “sorry sir”. This company has demonstrated its willingness to provide a great product, at a great price, install it in a professional manner and stand by their workmanship. I felt compelled to right a positive review of this company because I have been so impressed with the entire experience from receptionist to installers to owner. Thank you San Marcos Glass.
San Marcos Glass 5-28-06
Dear Al Lara,
We just wanted to thank you for the great experience we had ordering our new windows from you. We enjoyed meeting you, and really appreciated how you accommodated our schedule to measure and order the windows. We love the new Milgard windows, and are enjoying the new operable window in the Master Bedroom, thanks to your suggestion. The clear glass windows in the bathrooms are a nice change too.
Working with Kristi and Patty to finalize the order and schedule the installation was great. They were both very efficient and helpful every time I called.
The window installation went very well. Javier was an excellent installer and we appreciated all his efforts and hard work. We were impressed at the speed Javier and his partner worked to install the windows in one day.
You have a great team of employees!
We will definitely tell or friends, neighbors and clients how great our experience was. We are so happy that Rose referred us to you!
Howard & Patricia Sweatte
Most glass companies are interested in installations but not enthusiastic about doing repairs.
San Marcos Glass came out and repaired glass separating from a bathroom door in my condo.
Prompt, courteous service. Repair work done well and at low cost.
They will receive my future glass business now.
Mark K. San Marcos, CA.
My glass shower door spontaneously broke, and I didn’t know what to do. After cleaning up the glass, I ended up moving the door outside, putting up a shower curtain, and trying to find replacements at Home Depot and Lowes. No luck, nothing fit.
After a few months of ignoring the issue, I called around, and found these guys. Small shop, family owned and operated. The owner is really funny, and kept making very dry jokes about it being his 2nd day on the job. He obviously knew his stuff, and had me in and out in 10 minutes.
So why 5 stars? Not only was the door ready in 2 days as they promised, it was $50 LESS than they quoted me over the phone. I had already agreed to pay more, and they charged me less. I was totally impressed.
The door looks great, the pattern on the glass matches exactly, and they were a pleasure to do business with. I will go nowhere else for window/glass repair.
San Marcos, CA.
They came through for me in a bad situation! I had a broken window in my sun room that needed to be fixed pronto and I found them online. I liked that they were family owned, but what I really liked was their level of service. Even though they were booked that day, they still managed to send someone out to look at the window and I had it special ordered, cut and replaced within 24 hours. I honestly can’t speak to price because I didn’t shop it, but the cost seemed more than reasonable to me especially because of their quick response time.